Okwip's Privacy Policy — Your data is always safe with us

This Privacy Policy okwip Applies to all services on the platform. This policy takes effect automatically when you use our website (okwip.click) or mobile app.

Okwip believes privacy is a fundamental right. We only collect the information needed to deliver the best experience to you. Our commitment is to full transparency — you'll always know exactly what we do with your data.

This policy is written in plain language so every member in Bangladesh can easily understand it. Legal and technical jargon has been kept to a minimum.

Okwip collects two types of data — what you provide directly and what is collected automatically.

Information You Provide Directly:

• Identity Information: Full name, date of birth, and National ID number (for verification purposes).
• Contact Information: Mobile number, email address, division, and district.
• Financial Information: bKash/Nagad/Rocket number and transaction history. We never store card numbers or bank passwords.
• Betting Information: Your betting history, preferred sports, and betting patterns.

Automatically Collected:

• Device Information: Phone model, operating system, and browser type.
• Usage Information: Pages visited and time spent, as well as which features you used.
• Location Data: Approximate location only (derived from IP address) — not precise GPS data.

Okwip collects data through a few specific methods. Here's a straightforward look at how that process works:

• Registration Form: Information you provide when creating your account.
• Transaction Processing: Payment information collected during deposits and withdrawals.
• Cookies & Tracking: Automatic data collection during platform use.
• Support Contact: Any conversations you have with our support team.
• Identity Verification: Photo of NID or passport (stored securely after verification).

Okwip uses your data only for specific, limited purposes. It is never used beyond those purposes.

We don't retain your data longer than necessary. Different types of information have separate retention periods.

• Account Information: For the duration of account activity and 5 years after closure (as required by law).
• Financial Transaction Records: 7 years (as required by financial regulatory law).
• Betting History: 2 years after account closure.
• Support Conversations: 1 year after resolution.
• Log Files & Technical Data: 90 days.

Once the retention period ends, data is securely deleted or anonymized.

Okwip does not sell your data. However, in limited circumstances and under strict confidentiality agreements, certain information may be shared with third parties.

• Payment Processors (bKash, Nagad, Rocket): Only the essential information needed to process transactions.
• Identity Verification Service: KYC provider for age and identity verification.
• Cybersecurity Agency: To help with fraud detection.
• Legal Authority: Only specific data, and only under a court order or government directive.

Okwip uses cookies and similar technologies to improve your experience on the website and app.

• Essential Cookies: To maintain your login session. Disabling these will prevent the website from functioning properly.
• Performance Cookies: To identify slow pages and improve platform performance.
• Preference Cookies: To remember your language preferences and settings.
• Marketing Cookies: To show relevant offers (only with your consent).

You can manage or disable cookies at any time from your browser settings. Note that some features may not work properly if you do.

Okwip gives you full control over your data. You have the rights listed below — contact support at any time to exercise them.

Okwip strictly does not serve anyone under the age of 18. Protecting minors' privacy is our highest priority.

• Date of birth is verified at registration to confirm users are 18+.
• If a minor's account is found, it will be closed immediately and all associated data deleted.
• Parents or guardians with concerns about their child's data can reach out to our support team directly.

Okwip uses industry-leading security technology. Our investment in protecting your data continues to grow.

In the event of a data breach or security incident, we will notify affected members within 72 hours.

This policy may be updated due to technical changes or new regulations. We will always notify you in advance of any significant changes.

• The date and version number of each update will be noted at the top of the page.
• Email notifications of major changes will be sent at least 30 days in advance.
• Continued use of the service after any changes takes effect will be considered acceptance of the updated policy.

For any privacy-related questions or concerns, please contact our Data Privacy team.